#ourResponsibility

Compliance with applicable law is a matter of course for us. Mutual trust, predictability, honesty, and integrity, both internally and externally, are firmly established fundamental principles. An economic approach in harmony with people and the environment are also principles that we pursue and that contribute significantly to our long-term business success.

Values in dealing with each other and with our business partners therefore play a central role, which we assume in our supplier standards and also demand through our Supplier Code of Conduct. Our goal is to cooperate on the basis of ethically sound principles.

Upholding Human Rights

The upholding of human rights is a foundation upon which our coexistence has always been built. With the Universal Declaration of Human Rights, we aim to communicate this standard of ethical conduct beyond SWG's immediate internal sphere of influence and establish it throughout our supply chain. For us, the commitment to respecting and upholding the rights of every individual is a central component of our daily work.

Complaint procedure via email address

You can send us information regarding:

• Human rights or environmental risks, as well as
• Violations of human rights-related or environmental obligations

in the business area of our company or one of our suppliers to nachhaltigkeitsmanagement@swg.de.

Please also state in your report how we can communicate with you to discuss the matter. We will contact you promptly in this regard.

After submitting the report, you will receive a confirmation of receipt including a case number. Your report will be processed internally by the sustainability management department under this case number. You can also contact us again at any time after submitting a report via the email address mentioned above. Please state the case number sent to you with the confirmation of receipt. All information provided to us will, of course, be treated confidentially.

You will find further information on how your report will be handled in the following procedural rules:

What is the subject of the complaint procedure?

This complaint procedure enables individuals to report on

• human rights or environmental risks
• as well as violations of human rights-related or environmental obligations

that have arisen from the economic activities of our company in its own business area or those of one of our direct or indirect suppliers.

What happens when a report is submitted?

After submitting a report, each reporter will receive a confirmation of receipt immediately, but no later than seven days after receipt of the report. Reports are processed internally by the sustainability management department.

What are the next steps in the procedure?

After receiving a report, it will first be validated by the responsible case handler, particularly with regard to relevant human rights or environmental risks or the violation of human rights-related or environmental obligations. After completion of the validation, the facts will be discussed with you as the reporter by the case handler. Please provide your contact details, in particular an email address, through which we can contact you. In the event of a longer processing time, you, as the reporter, will be informed of the current status of the processing no later than three months after submitting the report.

Who processes these reports?

The persons entrusted by us with the processing of reports are independent, impartial, and not bound by instructions. In particular, they are obliged to maintain confidentiality.

Confidentiality and data protection

All information and documents provided to us will, of course, be treated strictly confidentially and in compliance with the relevant data protection regulations. The confidentiality of your identity will be maintained, as will effective protection against any disadvantage or punishment.